Frequently Asked Questions
You have questions? We have answers! Below are the commonly asked questions but you are always welcome to contact us to discuss an additional information you need or to request a quote.
Q. What is your average price per person?
A. Our average price per person will depend on many factors, such as the specific menu you choose, service style, staff needs, hours on-site, rentals, and set up and break down and start at approximately $17.95 per person for full-service dinner buffet service.
Q. Do you have a minimum?
A. Our minimums are 10 people for weekday events (Monday-Friday lunch) and 25 people weekday evenings and Friday - Sunday.
Q. What if my event is below the minimums?
A. We are unable to provide service for less than 10 people. If you are planning an event Friday evening-Sunday and are expecting less than 50 people service may include an additional weekend labor fee but we are happy to provide service.
Q. Are there any fees in addition to the menu price?
A. Yes. All of our pricing is custom to your desired menu, plus an 15% service charge and Sales Tax.
Q. What does the 15% service fee include?
A. Our 15% service charge includes all of the general liability insurance, service equipment (chafing dishes, pans, serving utensils, service bowls and trays for all room temperate/cold items), in office coordination and thermal controlled equipment for transportation (coolers, ice, hot boxes).
Q. What if I want to change my menu?
A. No problem! Once you’ve secured your event date with a deposit, you’ll have the freedom to adjust your menu and services as desired until 2 weeks prior to your event date.
Q. What is your cancellation policy?
A. Cancellation, including orders canceled due to inclement weather, must be made no later than 9:00 am on the business day prior to your event. Orders cancelled after that time will be charged in full to the client. Large events must cancel 5 days prior to function to receive a 75% refund.
Q. How far will you Travel?
A. We happily serve all of the greater St. Louis area, St. Charles County, Washington County, Warren County and certain areas in Illinois.
Q. Where can you cater?
A. We can cater at any location that allows caterers. This includes public or private locations, parks, recreation centers, churches, venue spaces, your private home, etc.
Q. When do you need to know the number of guests?
A. The number of guests for service events must be confirmed by the client no later than five (5) days prior to the date of the event. After a final guest count is given, the estimated cost shall not be reduced in the event that the actual number of guests is less than the confirmed number of guests.
Q. What if I have changes within 2 weeks?
A. In order to move forward with event preparations, ordering, and staffing, we ask that all details are finalized 2 weeks prior to your event. We understand that things can arise in those final weeks of planning that were not previously anticipated, and with the exception of lowering your guest count we can generally make minor adjustments .
Q. Do you have any children’s options?
A. We offer a children’s menu for children 10 and under that includes chicken strips and sides.
Q. What about Vendor Meals?
A. Vendor meals should be included in your guest count.
Q.Can I substitute items or change the menus?
A. Yes! All of our menus are suggested popular combinations, but only a place to start. We are very flexible and can vary menus to suit your needs. Any combinations are possible - just ask!
Q. Are there vegetarian, vegan, gluten free and allergen free options?
A. Yes, we have many options for vegetarians, vegans or those with food sensitivities. Please let us know how many guests require an alternative option, and we will work with you on a menu custom to their dietary needs.
Q. Is gratuity included?
A. No, we don't automatically charge a gratuity. We suggest an optional 10-20% gratuity for the servers, based on the size and type of event. Gratuity is always appreciated but never expected.
Q. Can I just pick up the food?
A. We are happy to deliver to you but due to our commitment to always providing the highest standard of quality, we prefer to come to you.
Q. Can you arrange rentals?
A. Yes, we will coordinate all of your rental needs through a local rental company and will take care of the ordering, pick up, on-site coordination, handling, and return. Additional staff rates, on-site hours, and handling fees may apply. Please contact our Event Director for a detailed quote on these services.
Q. Do you offer tastings?
A. Absolutely! Please click our Tasting Policies tab on our Weddings page.
Q. How far ahead do I need to book the event?
A. As soon as you know - let us know! Planning ahead is great, but we will always accommodate your last minute needs to the best of our ability!
Q. How can I book my event?
A. We can discuss details over the phone, in person at our office, or via email - whichever is easiest for you! In office meetings are appointment only and can be scheduled by phone or email.
Q. When are payments due?
A. Large events require a 50% deposit of the total invoice due upon signing of the Caterer’s Agreement. The remaining balance of large events will be due at the conclusion of the event. Interest will be charged on all invoices outstanding beyond 30 days. Artistic Affairs Catering accepts cash, checks with proper identification and most major credit cards. Corporate accounts may be obtained upon approval.
Our Event Director is ready to assist you in creating your event, from customizing menus to coordinating service staff, linens, tents, equipment and décor. Please give us a call, 314-922-3003, or fill out the form on our "Contact Us" page.